FAQs

WHEN WILL I BE CHARGED FOR MY ORDER?

Orders are charged immediately upon checkout.

 

WHEN WILL MY ORDER BE DELIVERED?

The deliveries of all orders will start in early September 2021. You will receive an email from us confirming that your order has been shipped.

 

HOW DO I CANCEL MY ORDER?

You can cancel an order at any time during the order week (August 13 - 20) by contacting our Customer Service team at support@peggygoods.com.

 

WHO CAN I CONTACT IF I HAVE ANY QUERIES ABOUT MY ORDER?

Please get in touch with our Customer Service team at support@peggygoods.com who will be happy to help you with any requests.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept ApplePay, GooglePay and Visa / Mastercard payment. 

 

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DO?

If you realise your personal details are incorrect, please send an email to the Customer Care team at support@peggygoods.com.

 

DO I HAVE TO PAY CUSTOM DUTIES?

All orders from Peggy Goods are subject to "DDU" (Delivery Duty Unpaid) customs: the indicated price of the product does not include taxes and VAT. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country to which the shipment is made. The payment of these taxes is required in order to relieve the order from custom charges. We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. In any case, the mail courier can present you with a separate invoice for the local taxes that need to be paid. Refunds are not offered in the event customs and import duties are not paid by customer. 

 

SIZE GUIDE

You can find the right sizing for our T-shirts by consulting the table below. Please note these are exact garment dimensions. For any other products than t-shirts, please refer to the dimensions that you will find on the product description to help you choose the best size for your needs.

Size

Chest Width (Pit to Pit)

Length

M

52 cm / 20.5 inch

69.5 cm / 27.5 inch

L

57 cm / 22.5 inch

72 cm / 28.5 inch

XL

59.5 cm / 23.5 inch

73.5 cm / 29 inch

 

DO YOU SHIP TO MY COUNTRY?

You can check whether we ship to your country at checkout. The table below also indicates some shipping areas: 

Shipping Country

Cost

SOUTH KOREA

GBP 5

ASIA (excl. Japan)

GBP 20

UNITED KINGDOM

GBP 25

USA + CANADA

GBP 25

EUROPEAN UNION

GBP 25

ROW

GBP 30

 

DO YOU SHIP TO PO BOXES OR USE FREIGHT FORWARDERS?

Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail requests have been made. We do not ship via freight forwarders.

 

WHEN WILL I RECEIVE MY REFUND?

Once your return has been received by our warehouse and complies with our Returns Policy, you will be refunded via your original payment method. Please be aware that returned payments can take up to 7 working days to become effective in your Paypal account. Returned items will be refunded excluding the original cost of shipping. Please note that refunds are not offered in the event customs and import duties are not paid by customer. 

 

CAN I EXCHANGE MY ITEM?

We unfortunately do not offer exchanges.

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Please note all information regarding order systems is not adaptable to the Peggy Goods Eyewear collection that is online since July 23, 2021. These orders will be handled through regular stock selling and are subject of the following FAQs: 
 

WHEN WILL I BE CHARGED FOR MY ORDER? 

Orders are charged immediately upon checkout.
 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept ApplePay, GooglePay and Visa / Mastercard payment. 
 

WHEN WILL MY ORDER BE DELIVERED? 

All orders will begin to be shipped in early August 2021. You will be notified via e-mail when your order is shipped. 
 

WHO CAN I CONTACT IF I HAVE ANY QUERIES ABOUT MY ORDER?

Please get in touch with our Customer Service team at support@peggygoods.com who will be happy to help you with any queries.
 

HOW DO I CANCEL MY ORDER? 

Please note that we unfortunately do not accept any order cancellations. 
 

CAN I RETURN OR EXCHANGE MY ORDER? 

Due to Covid-19 related health and safety measurements we do not accept returns or exchanges except in the case of faulty products. 
 

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DO?

If you realise your personal details are incorrect, please send an email to the Customer Care team at support@peggygoods.com.
 

DO I HAVE TO PAY CUSTOM DUTIES? 

Except in the case of the UK, all orders from Peggy Goods are subject to "DDU" (Delivery Duty Unpaid) customs: the indicated price of the product does not include taxes and VAT. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country to which the shipment is made. The payment of these taxes is required in order to relieve the order from custom charges. We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. In any case, the mail courier can present you with a separate invoice for the local taxes that need to be paid. Refunds are not offered in the event customs and import duties are not paid by customer. 
 

SIZE GUIDE

For all measurements and product descriptions please check out the info text of each individual item. 
 

DO YOU SHIP TO MY COUNTRY?

You can check whether we ship to your country at checkout. 
 

DO YOU SHIP TO PO BOXES OR USE FREIGHT FORWARDERS?

Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail requests have been made. We do not ship via freight forwarders.
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